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Livestreams: Frequently Asked Questions

With a paid live stream, you can expect HD video quality and the best possible audio quality. The concert is filmed from different camera angles and there is always something extra, especially for viewers of the livestream. What the extra is varies from concert to concert. Sometimes it is an interview or preview, and other times it is a look behind the scenes. The extra content is mentioned with the live stream. You can also interact by chatting with fellow viewers and with an employee of The Concertgebouw (optional).

Below you will find answers to frequently asked questions about streaming.

Access to the paid livestream

  • How do I order a livestream ticket?

  • When will I receive the link to watch the live stream?

  • What do I need to watch the stream?

  • What should I do if I can't find my unique link and/or access code?

  • What should I do if my code turns out to be invalid?

  • Can I forward the unique link to others?

  • Can I watch the stream from abroad?

  • Can I watch a concert stream again?

  • Why paid livestreams?

Watch and/or cast the livestream

  • Which Internet browsers are suitable for viewing the stream?

  • What should I do if I don't get a visual or if the image freezes?

  • I have visuals, but no sound. What should I do?

  • Can I cast the stream via Google Chromecast on my TV?

  • Do you want to cast from an iPhone or iPad?

  • I have problems with casting, what should I do?

  • Can I use my TV's own browser to view the stream?

  • How many devices can be used to be watched on at the same time?

  • The live stream is faltering, but my internet is fine, now what?

  • Can I record the livestream?

If the answer to your question is not listed, please contact the box office prior to the stream. If there is anything during the stream, ask your question in the live stream chat.

Please note that fake livestreams are regularly offered online via social media (including Facebook and YouTube). So only buy livestream tickets through the Concertgebouw website.